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Shipping cost
Your shipment cost is
calculated by weight upon checkout.
We add a handling fee to cover the material cost.
Incorrect address entered upon checkout
If you have entered the wrong address
upon mistake, you will need to quickly contact us about this, so we can change to your correct address in our system before the shipping takes place: which means the fulfillment company begin to process and pack your order.
There is no way for us to recall the parcel, once it's been picked up by our carrier.
Use the contact form to send us a message ASAP, and make sure to include your name, your order number, and the correct address you want your
items shipped to.
If your order has already been shipped you will need to contact the carrier's postal service in your
country, to redirect the package to your correct address.
Customs and import taxes
When placing your order, take
into consideration the possibility of import taxes.
Costumers outside Sweden, Norway and the EU are responsible for any
customs or import taxes that may apply. We’re not involved in this
process, and thus not responsible for any delays due to customs. Orders may have to be received at your local post office, if import taxes have been
applied.
If we receive a returned international
package due to import taxes not being paid and you choose to not have your
order reshipped we will only issue store credit and depending on the size and length of time it took to return to us you may be subject to no store credit or a restocking fee deducted from your store credit.
How the products are shipped
—Posters are shipped rolled up in sturdy tubes.
—Card sets are shipped flat in
rigid envelopes.
—Enamel mugs are wrapped up
in protective paper and boxed.
If you order different kinds of
products, they are shipped separately and may arrive at separate times. If
you've ordered a poster and you're located outside of the EU, these usually take longer to show up than postcards, mugs and smaller items, due to being shipped in a tube which gets thoroughly searched by the Customs.
Normal orders are processed in 1–7 business days and shipped from Sweden. You will receive a shipping confirmation email once your order is on the way.
During holidays and new product releases it might even take a few days more, due to the high amount of orders my shop receives, which requires more time to process.
Pre-orders are shipped when we have the product in stock, in the info
of the specific product you will find the approximate date of shipping.
Pre-order means we don’t have the product in stock yet, but you have the choice to order it in advance. Any additional products you order along with a pre-order will be shipped at the same time as that product. We ship the product once we have it in stock.
Damaged product
If you receive a damaged or defective item, let us know so we can investigate further, and finally offer you a replacement.
Please follow
these criteria:
- Provide us with your order number
- Provide us with your tracking number
- Attach a photo of the damaged product
- Attach a photo of the damaged packaging
Email the above to sagamariahdesign@gmail.com
Wrong product
If you receive another product than the one you ordered, please:
- Provide us with your order number
- Provide us with your tracking number
- Attach a photo of the incorrect product
Email the above to sagamariahdesign@gmail.com
Our fulfillment company will send you the correct item, and also include a prepaid return slip. Please attach the slip onto the box/outer packaging of your incorrect item, and hand it over
to your closest pickup.
I WANT TO CANCEL AN ORDER
If you want to cancel your order, you have to do so before it
has been fulfilled (packed and shipped).
We accept cancellations within the first hours of placing a weekday order, or the first 24 hours of a Saturday/Sunday order.
If an order has already been shipped,
there is no way for us to recall it, and you will unfortunately still have to
receive this order and then return it to us before being refunded.
Contact us at sagamariahdesign@gmail.com regarding this request.
IS MY SHIPMENT LOST?
If the shipment of your order seems to take it's sweet time, it is usually waiting to be released for delivery at the Customs office. In the unusual case that your order seems to have been stuck in transit, please contact the carrier, as they are responsible to sort this out for you.
Shipment
marked as delivered
If a parcel is marked as delivered by our carrier, we can not file a claim.
Please take the following steps:
1) Check in with your neighbours to see if they have accepted your parcel
2) Contact the carrier to see if they still have your parcel
3) Contact your post office to see if it is still in their care
If you suspect that a parcel has been
stolen from your property, or mail box, please file a postal theft report with
you local authority
We are a small team and we do the best we can to help you with your inquiries, we are situated in Sweden (Europe), and due to different time zones, language barriers and limited manpower we always encourage you to contact your carrier and post office first, as they will be able to help you much quicker and more efficient than we can. That said, we are very grateful that you have chosen to order from our shop!